Mentions légales

1. Worldwide shipping

THEUNISSEN Paris ships worldwide to the destinations available at checkout. Select your delivery country at checkout to confirm availability and view the applicable shipping options and charges before placing your order.

2. Production and dispatch

Please allow 4 to 15 business days for production and dispatch, depending on the product. If a different lead time applies to a special order, it will be confirmed when you place your order. Delivery transit time is additional and varies by destination and shipping method.

3. Made-to-measure orders and alterations

Made-to-measure items are individually made to the customer’s agreed measurements. Where the legal exception for made-to-measure goods applies, these items are excluded from the statutory right of withdrawal and are ineligible for change-of-mind returns, size exchanges or refunds.

If a piece made to the agreed measurements requires a fit adjustment, THEUNISSEN Paris offers an alteration where necessary and technically feasible. Please email management@theunissenparis.comwith your order number and a description of the adjustment needed. We may ask for photographs or arrange to inspect the garment. We will confirm the next steps before you send it and agree any applicable costs with you before carrying out the alteration.

For made-to-measure alterations, send the garment by post only, using a tracked postal service that requires a signature on delivery, to the following address.

THEUNISSEN Paris
181 rue de la Pompe
75116 Paris
France

In-person drop-offs are not accepted. Please keep your proof of postage and email us the tracking number once the parcel has been dispatched.

If the piece differs from the agreed specifications or has a manufacturing defect, the provisions on faulty or non-conforming items below apply.

4. Voluntary size exchanges for standard-size orders

If you need a different size, you may request an exchange for another size of the same style, subject to availability. Please email management@theunissenparis.com within 14 calendar days of delivery with your order number and the size you would like. We will confirm availability before asking you to send the item back.

Once your exchange is approved, please dispatch the item within seven calendar days. Send it by post only, using a tracked postal service that requires a signature on delivery, to the following address.

THEUNISSEN Paris
181 rue de la Pompe
75116 Paris
France

In-person drop-offs are not accepted. Please keep your proof of postage and email us the tracking number once the parcel has been dispatched.

The item must be unworn apart from trying it on, unused, unwashed and unaltered, with its tags attached and in its original packaging. The customer is responsible for shipping costs associated with a voluntary size exchange.

These conditions apply to voluntary size exchanges. Your statutory withdrawal and guarantee rights remain available under the sections below and applicable law.

5. Statutory right of withdrawal for eligible online orders

Where the statutory right of withdrawal applies, you may withdraw from an eligible online purchase within 14 calendar days of the day you, or a person designated by you other than the carrier, receives the goods. If goods from the same order are delivered separately, the period runs from receipt of the last item.

To exercise this right, send a clear statement of your decision before the deadline to management@theunissenparis.com or to TNSN SRL, trading as THEUNISSEN Paris, [full business postal address]. You may use the model form below. A clear statement is sufficient and advance approval is unnecessary.

Send the goods back within 14 calendar days of notifying us of your withdrawal to [full postal return address, including country]. You bear the direct cost of return shipping where we informed you of that obligation before purchase and applicable law permits it. You may handle and try on the item to assess its nature, characteristics and fit. You may be liable for any diminished value caused by handling beyond what is necessary for that assessment, as permitted by law.

If you withdraw from the entire order, we will refund the price paid and the cost of the least expensive standard delivery option offered for that order. Any additional cost for an upgraded delivery option you selected is excluded from the refund to the extent permitted by law. Refunds are made without undue delay and within 14 calendar days of receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise. We may withhold the refund until we receive the goods or you provide proof that you sent them back, whichever comes first, unless we have offered to collect them.

6. Manufacturing defects and non-conforming items

For a confirmed manufacturing defect, THEUNISSEN Paris offers a replacement at no cost to the customer, including the necessary return and replacement shipping costs. Please email management@theunissenparis.com with your order number, a description of the issue and, where available, photographs. We will confirm the next steps and arrange any return required for inspection or replacement.

This replacement policy applies alongside your mandatory consumer rights, including legal guarantee rights for made-to-measure and standard-size items. Any remedy available to you under applicable law remains available.

7. Model withdrawal form

You may use this form if you wish to withdraw from an eligible online purchase.

To TNSN SRL, trading as THEUNISSEN Paris
[Full business postal address]
management@theunissenparis.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

• Goods concerned
• Ordered on / received on
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s), only if this form is sent on paper
• Date